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Knowledge management

Knowledge management turns frequently asked questions and reviewed answers into reusable knowledge. The page requires Knowledge Handler Read; creating or editing entries requires Knowledge Handler Write.

Reviewing the queue​

The tabs separate unanswered, approved, and all entries. Entries flagged for review are highlighted so the team can prioritize them.

Open a row to inspect the question, answer, source agent or conversation, related documents, comments, and previous changes.

Creating or editing knowledge​

The editor is divided into:

  1. Question: state clearly what GESCON should recognize.
  2. Documents: link sources that support or expand the answer.
  3. Answer: write the validated content and review its state.

You can also start an entry from a chat response or selected documents. Always review generated text before approving it.

  1. Prioritize flagged or repeated entries.
  2. Check the linked documentation.
  3. Correct the answer and add a comment if the decision needs context.
  4. Mark the entry as validated when it can be reused.
  5. Create a notice if the change should be communicated to the team.

Do not approve a temporary, speculative, or insufficiently sourced answer as knowledge.