Skills

A skill is a reusable block of instructions that adds a working method to one or more agents. For example, it can standardize how to write a report, review a case file, or prepare a response.

Library

In Skills, you can search, sort, and filter by status or scope. Folders help organize the library, and the breadcrumb lets you return to higher levels.

Available actions depend on whether the skill is yours, shared with your groups, or global across the organization.

Creating a skill

1. Select New skill.
2. Under Information, enter a name and description and decide whether it will be active.
3. Under Content, add the instructions in Markdown. The limit is 50,000 characters.
4. Under Agents, select the agents that should use it. If no agent is selected, the skill remains available for assignment to any agent.
5. Save it and test at least one of those agents in chat.

You can also upload a Markdown file. It must contain front matter with name and description; GESCON uses that information for the skill.

Folders and maintenance

You can create, rename, and delete folders from the library. Before deleting a folder, review its skills and move any that must be retained.

Deactivate a skill when you want to withdraw it temporarily without losing its content. When you edit a skill used by several agents, the change affects their subsequent conversations.

In progress: Sharing through Marketplace

When Marketplace is enabled, a skill can be published as a versioned package. Installations create a usable copy in the organization and allow it to receive subsequent updates.