OneDrive

Documents · OAuth

OneDrive brings selected folders into GESCON. Unlike a real-time tool, its content is indexed as documents so it can be searched and used by agents.

Connecting and choosing folders

1. The organization enables OneDrive and grants access.
2. Open Profile > Integrations and select Connect.
3. Authorize the selected Microsoft account.
4. In the GESCON selector, select the folders to index.
5. Save and wait for synchronization to finish.

Using documents

• Find them in the Repository alongside organization documents. Only the person who connected OneDrive can see them.
• Select them as context for a conversation.
• Add the source or its folders to an agent's knowledge.
• Organize them in personal Routes.

Select Configure on the connected card to change the folder selection.

If a file is missing

1. Confirm that it is inside a selected folder.
2. Wait for the next synchronization.
3. Check that the Microsoft account still has access.
4. If the state is Expired, connect again.

Disconnecting OneDrive removes the personal synchronization from GESCON but does not delete the original files.

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